Rowenta Access SS Soleplate Steam Iron

I have to be honest, I never got to use the iron. The first one I received came in a box that was crushed and one of the seals was not sealed. When I opened it the iron was in a crumpled paper bag and when I removed the iron there was an etching around the entire edge of the plate and scratches on the plate. The paper protector that is supposed to protect the plate during shipping was missing, this was clearly a return. The replacement that was sent was damaged as well. The paper protector for the plate was loose in the box. This iron came in an unsealed plastic bag inside the box. When I took the iron out of the plastic bag, the base of the iron with all off the electronics was not attached to the iron in any way. I should have heeded the reviews about the poor condition of the delivered irons. This is a shame because I have always had Rowenta irons (over 20 years) and am unlikely to buy them in the future based on this experience, quality control seems to be non-existent.