Omega Horizontal Masticating Juicer, Silver

DO NOT BUY!!!! Purchased in December 2020, used about 10 times. Made great juice until the plastic parts started shooting out of the machine. Carrots and ginger were in the juicer at the time. I submitted an on-line warranty claim on March 13, 2021, per the manufacturer instructions. After a full month without any response, neither email or phone, I called the customer service number on 4/13/21 during their advertised 'business hours', but received a voice message saying to call back during their 'business hours'. Left detailed message that I had submitted warranty claim electronically and attempted to call with no success. Today is five weeks and still no response. Jan 15, 2022 Update (a year later): The Legacy Companies, who own Omega Juicers, had not replied to my warranty claim noted above so I contacted Amazon to complain in early 2021. Amazon did arrange for a new Omega Juicer to be sent to me at no charge. I received it in April 2021. Then, in August 2021, I received the first reply from the Legacy Companies regarding the warranty claim I filed the previous March. Apparently they were not aware that Amazon had sent me a new juicer. I informed them of this and expressed my concern that the plastic parts would break again. Sure enough, by late August 2021, four months later, the same plastic parts were broken on the new juicer. I began contacting The Legacy Companies again. In September, an email from them offered to send me parts, which would have required unassuming the juicer body to repair the main cog assembly. I responded to explain this. I never received any parts and from September to December 2021, I received 15 automated emails from the Legacy companies saying that my issue has been resolved and they would close my ticket if I did not reply. I replied to every one of those emails and on December 28, 2021 I received an email from a real person, Gina, a customer service rep. Gina arranged for a new juicer to be sent. I received my new, and third, Omega N/C Juicer on January 6, 2022. Today is January 15, 2022; a plastic piece of the main cog assembly broke today, the second time I used the juicer. I had allowed my veges to come to room temperature before using and cut the pieces smaller than recommended in an attempt to avoid breakage. It's absolutely no use. Until parts are made of durable material, this model juicer will be useless. The last picture in my review was taken today of the piece that broke after two uses. I hope this review saves someone else from throwing away their hard earned money with no way to get it refunded; the product is a piece of trash.