Top positive review
29 people found this helpful
Stylish and Functional Addition to the Kitchen
By MtnRio on Reviewed in the United States on May 14, 2024
The Elite Gourmet EKT1220M Electric Glass Kettle has been a wonderful addition to our kitchen. Not only does it match perfectly with our kitchen decor and dishes, but it also performs admirably in terms of functionality. One of its standout features is the temperature dial and keep warm function, which ensures that our water stays at the desired temperature consistently. However, it's important to note that even when it's turned off, it still maintains the water at the set temperature, so remember to unplug it when not in use if you don't want it running. While we do wish the carafe was slightly larger, we opted for the smaller size to match our kitchen decor, and we're happy with our choice. Despite its size, it still meets our tea-drinking needs efficiently. One thing to be mindful of is the potential for hard water build-up. To combat this, we regularly heat a vinegar mix through the kettle to keep it clean, which has proven to be effective. Overall, we're delighted with the Elite Gourmet EKT1220M Electric Glass Kettle and would purchase it again without hesitation. It's not only a practical appliance but also a lovely addition to our kitchen that enhances both form and function. It's a great little kettle.
Top critical review
4 people found this helpful
Don't buy. Auto shutoff does not work. No factory warranty
By Julia on Reviewed in the United States on July 4, 2025
Don't buy. Auto shutoff stopped working after a few weeks. ----------------another update regarding terrible customer service-------- I tried to contact their customer service team again asking for a proof that the kettle is not repairable, could not hear a single thing back from them, so I can't even get my money back even if I bought the kettle on a credit card with extended warranty. Don't buy!!! ----------------original review-------------------------- Customer service was also terrible. I had to send them a couple of videos catching my kettle turning itself on and they refused to send me a replacement before I destroy the one I have. And I told them I needed to use a kettle every day, so it doesn't make sense and I will for sure destroy it after I get the replacement, they can charge me again if I do not send proof, but they refused to either send a replacement or send my money back. Luckily I had extended warranty from my credit card so I will have to get my money back that way. The factory warranty basically does not exist and customer service is awful. Like if I was trying to scam them for a disfuctioning kettle. If you see this, don't buy. There are other cheap temp control kettles out there. Don't buy this. It is a safety hazard.
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