CRUX Countertop Induction Burner

this was a bad product to begin with, it seems like the company shipped them out regardless.this is was not my first portable induction cooktop, my 3rd actually.none of my pans would work on this, it would show an error after running for a minute or so at most and then cutoff. i wrote the company and the asked me to send some photos, so i sent a few of the error code that came up, then they told me it was broken (obviously) and i would get a refund if i made a video of me cutting the cable on it.i had just moved into my new space, i owned one kitchen knife and i definitely wasnt going to be easy for me to start cutting thru the cable on here (it was thicker), it also would have been dangerous to try to saw thru this thick cable, i am not a content creator, i dont have time to make you videos of me sawing cables off your faulty malfunctioning devices.i would have rather just had my amazon account refunded or sent another one.i wouldnt buy any other products this compay offers, you can get much better products from a company like NUWAVE in the same price range.AVOID!