Top positive review
1 people found this helpful
Amazing Coffee Maker/Grinder
By destiny in time on Reviewed in the United States on March 3, 2021
I was hesitant to order this coffee maker because it is not really a name brand that i know. I ordered it anyways because the price was really good for what it has to offer. Had it for several weeks now and its grinding and brewing like a champ. Getting up in the mornings is so much easier and i wake up with a smile knowing that my coffee will be ready the minute i step down stairs into the kitchen. This coffee grinder/maker is really amazing. it took me a while to figure out on how to get the perfect coffee cause it has so many settings (lol). But once i figured it out i realized that this off-brand coffee maker/grinder is one of the best i ever had. I love this machine. it also looks very good in the kitchen. very nice looking and really good functioning. The only thing i would like to be improved is the lid for the coffee beans. I am hoping it will last. so far so good. no complaints. and its also not this great sellers issue but rather the manufacturers. anyhow, super happy with this seller and this product. i wish id need another unit like this so that i could order it but i don't. Thank you seller....great service, great product.....seller even sent me an instruction manual on how to use this coffee maker. Awesome transaction and product.. thanks again Andy
Top critical review
DON'T BUY THIS! IF IT BREAKS...NO SUPPORT SERVICE! NO REPLACEMENT EVEN UNDER WARRANTY!
By Elaine F on Reviewed in the United States on March 7, 2023
STAY AWAY FROM THIS PRODUCT. NOCUSTOMER SUPPORT. NO REFUNDS EVEN UNDER WARRANTY!! I ordered this for my Dad for Christmas and it looked great when it arrived. He was super happy with grinding beans and drinking fresh coffee. Used it about 6 months and it stopped grinding correctly. (eg: set for 8 cups and only grounds for 2 cups drops into the basket, making dirty water instead of coffee) My dad contacted the company. They sent an email with instructions. He cleaned the grinders, then spent 30 dollars on Grinder Pellets to clean gunk out of the blades. Still didn't work. All of this was well within the one year warranty. Nothing worked. He contacted them again. They said he didn't do it properly and asked him to video his cleaning process. He said no, he had already done it twice according to their specs and it was not working. Another sent email, requesting a replacement, they sent him instructions for a problem that didn't exist and when he answered that email, they emailed back that the unit was out of warranty. There were still 3 weeks left. Then they cut off all communications. This has to be the worst ever purchase and Amazon says they tried to intercede but to no avail. SAVE YOUR MONEY AND YOUR TIME! THE UNIT IS MADE OVERSEAS, HEADQUARTERED IN THE NETHERLANDS, MADE IN CHINA. PURE JUNK AND IMAGINARY SUPPORT.
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