OXO Steel Pop Container, Rectangle Medium 2.7 Qt

UPDATE: After MANY emails and ridiculous hassles, Oxo finally sent me a replacement container. This was a customer service disaster. Lots of emails and phone calls, just for a cheap, defective small container. Total waste of my time. Initially Oxo refused to help and said I need to contact Amazon, who, of course told me I had to contact Oxo. Love it when companies pass the buck. Amazon again told me I had to call Oxo, so I wrote them back and told them in very clear terms exactly how much this sucked. Only after a strongly worded email did agree to honor their warranty and send me a replacement--but first I had to write all over the outside of the defective container and on the lid with sharpie stating "Do not warranty" and send them multiple pictures of it. Yes, really. All of this hassle for a warranty claim Oxo initially refused to honor - for a cheap $19 container. Absurd. I am done with Oxo. Their customer service is terrible. I have had four of these containers, two of which have been defective. That's a 50% failure rate. I did finally receive a replacement for this little one a month after initiating the process, but going forward, my expectations for Oxo products and customer support will be low. I will probably not buy any more Oxo stuff. And yes, I realize America's Test Kitchen highly recommends LOTS of oxo products, clearly enjoying the fruits of a healthy affiliate relationship. Unfortunately, there is only one Oxo product in my home which I like at this point, the 12-inch nonstick skillet ATK recommends. That's a great skillet. Of course if I ever have any problems with it I'm sure I will be out of luck. Future kitchen purchases will not include Oxo brand products. Conclusion: Oxo products are inexpensive and cheaply made. You get what you pay for. ---Original Review--- Ordered the 1.1Qt Stainless Pop container to keep corn starch in. No sign of damage, but unit appears to be defective. The top will not stay sealed. The button will not stay down when pressed, and is therefore unable to seal the container. Very disappointed. Best of all, Amazon asked me to contact OXO, which I tried to do, but I am on the west coast, and OXO is on the east, and keeps east-coast customer service hours only, and closes at 5EST, which is 2PST. Thanks Oxo. This means I have to call them during the workday only. I tried twice. No luck. Finally sent them an email through the contact us form on the OXO website. It has been a few days and I am yet to receive any response. I sent a follow-up note today. If I ever hear back, I'll update this review. It should be noted this is not the first time I have had this exact same issue with these containers. I previously had the Stainless 4.4 Qt for flour, and after a few months the same problem started happening - it will not lock closed. I called Amazon about that issue and the return window had closed, so I was out of luck. This time I am contacting OXO directly. I did not do so the first time, but I should have - my fault, I just tossed that first one. Wish me luck this time. :(