7.5 ft Pre-Lit Holiday Symphony Spruce Artificial Christmas Tree

Revision 2: 1/11/24- got refund and purchased second tree that also arrived with NO REMOTE!!! Also read the fine print. The 1st tree ended up being New-like new on a sales invoice I printed for warranty company. Which proved being sold from 3rd party vendor again making warranty void. Amazon chat refused to refund the whole amount going up 3 levels of personnel in chat stating the most I would get was $127 of my $325 paid. First offer was $87! I only had Tree one hour at this point. Decided to try return online again and it did allow a refund with UPS pick up free but nervous O cslled them to make sure it would be full amount and they said yes. I also saw they had not changed the. Bogus help info link they have posted for Evergreen tree and the phone number which goes to an elderly man not a tree company. In the end we love this tree. But between the two we got we got no remotes. The tree doesn’t work with out one. I have the original tree. Now and it has more functions than either of these did including the ability to pause on a few light settings. Twinkle white twinkle multi colored which neither of these could do. Pay for the expensive version and make sure it come direct from Polygroup. Revised…..1/6/25 upon take down two small branches came off too and the top slightly became loose trying to place a topper on it. No topper would stay on and top got a little deformed and loose trying. When contacting company the receipt printed WITHIN the invoice actually stated PRE-USED! How did we miss this people. We DID actually get the company Polygroup to warranty a a free remote just before Xmas without the actual invoices receipt. They did biting copy of account sale. But when the branches came off the invoice was needed and that showed PREUSED which makes the warranty invalid. Luckily Amazon listed the phone number and customer service wrong on tree description and ended up giving a full refund even though now a year after purchase (but never opened). They don’t want the tree back so we will most likely try to fix the top as it’s not worth the price listed for a new one currently around $468. Yep, should have read more reviews but the posts about remote could have happened after we purchased last Jan 2024 and are now just opening for the holidays. Plug in and east set up but NO REMOTE. Lights turn on with foot button but nothing else happens. So let down. Amazon service is linked to time And they did say call company as they deal With issues under warranty and tree does have 1 and 2 year warranty. Amazon did say to call them back of not happy with company after calling. I do not want to spend all Of November waiting for a Remote or packing it all back up for exchange?????? Not happy so far.