ZAMAT Adjustable Cervical Memory Pillow

***UPDATE: 3-7-23 Manufacturer refunded my purchase. I emailed the manufacturer and was able to get a refund. Thank you!!*** When the pillow arrived 2 weeks ago, I removed the plastic and the quilted pillow case and let it sit in my laundry room for 3 days hoping the horrible smell would go away. With the door shut, I could STILL smell it as soon as I walked in my house. I have washed the quilted pillow case twice so far and have 3 more cotton pillow cases over the pillow and quilted case. I have tried lavender spray on my top pillow case but the combination of fragrances makes it smell like moldy flowers so I stopped doing that. They claim that it is "odorless" memory foam but the pillow I received has a definite disgusting smell that hasn't gone away after 2 weeks. Other customers have mixed experiences--some have a smell, some do not. I guess I was one of the unlucky ones. I wrote to the seller World J Goods. The first response was a 50% refund and I could keep the smelly pillow. NOT acceptable since I am still within the Amazon 30 day time frame for a FULL refund/Free Return. Also, the literature that came with the pillow states several confusing "warranties" from the manufacturer, ZAMAT. 100-night trial, 365 days hassle free return policy, 3-Year Manufacturer Limited and 10 year Warranty are all printed on the literature! The heading states "100-Night Trial Warranty" but to further confuse the customer, the last FAQ states: "Q: What is the warranty of ZAMAT pillow? A: You can try out this new item for a full 365 days! If the product does not work for you, please contact us within 365 days from the date of purchase for the no-hassle return without any questions." So it is a 100 night or 365 night trail period / return warranty??? Is it a 3 year or 10 year Manufacturer Warranty? The second email from customer service had a more acceptable response: "My deepest apologies for this. Regarding your issue, I am escalating this to a relevant department and will be back in touch with you about this within 24-48 hours. I've marked down your inquiry as urgent and will touch base as soon as possible. Apologies for the delay - we are going to get this turned around ASAP for you. Sincerely, Customer Service Team" I will give them the time to respond but I will also contact ZAMAT regarding the smell issue since it is really a manufacturing issue and not the Amazon seller. If you have no sense of smell, chronic sinus congestion or breathe through your mouth, this pillow is comfortable once you find the proper position and height. After several days of a stiff neck, I flipped the pillow around and removed the insert. It is now the perfect height for me. If only I could get the awful smell issue resolved...