Chefman Digital Electric Kettle 1.8Liter

We have been using chefman electric kettles for over a decade now, and actually purchased the previous version twice, we liked it so much. So when our most recent one finally gave up the ghost, I was sad to see that it had been discontinued, but was perfectly willing to switch over to the "new and improved" model.What a let-down.It's beautiful, and has a nicely small footprint, and the different colored LEDs for different functions are neat, but that's about all it has going for it.The "keep warm" function...doesn't. I'll boil a kettle, make a cup, then come back an hour later to make another one, only to find that the temp has dropped down to 140. So it doesn't hold temp any more than if I'd just turned the thing off and let it cool naturally.When the water is between 165 and 185F, the thing makes a sound like a distant tornado siren. It's loud enough that it drives the dogs nuts, which is a real adventure when I'm trying to be quiet while getting ready in the morning.The base gets HOT. Not the kind of hot you expect from an electrical device that's literally boiling water right above it, but hot as in I actually burned my fingers moving it after it shifted when lifting the kettle off of it.Finally....the beeping. Even if everything else worked perfectly, the beeping would be a deal breaker. Specifically, the way it beeps every few seconds after reaching temp, letting you know that it's ready to steep. It does this for 5 minutes, before finally switching over to "keep warm". Which again, it doesn't. Keep warm, that is. I'm never going to steep tea in this kettle. They desperately need an option to turn off the steeping prompts. Or only prompt for steeping on the temperatures that have a tea associated with them, and add a second option on each of those temperatures for just heating water, like they do the "212 - boil" setting.You can mute the beeping by holding the down arrow + start/stop, but that takes away the notification that your water is up to temp. I like knowing when my water is ready, so...choose the lesser evil, I guess.Maybe I got a lemon. Most reviewers don't seem to have any of these issues. But I don't know for sure, because I've reached out to Chefman twice over the last week and a half for product support, and haven't heard a peep.Like I said, I used to really like Chefman, and their products, but both of them have really let me down with this bloody awful kettle.