Top positive review
Unbelievable customer service!!!
By Blaise B. on Reviewed in the United States on July 6, 2025
Why did you pick this product vs others?: Amazing customer service. Our roborock was having error issues 1 month after the year warranty. The company paid to ship it to them, fixed it and shipped it back within a couple weeks free of charge. Can’t say enough good things. And the product works amazing!!!!
Top critical review
3 people found this helpful
Solid F
By Jamie on Reviewed in the United States on April 30, 2024
Edited on 8/3/24 to add that not even 4 months after purchasing this will not connect to WiFi anymore. The suction power is frankly...pathetic unless it's on turbo. I've cleaned and replaced the filter which does nothing to help. ----------------------------------------- This is my first robot vacuum. I researched for weeks and decided on this model for a few reasons. 1. It was 49% off. Had I paid full price I would not be as satisfied. 2. The filters are reusable and washable. 3. The required parts including roller brush and little spider sweeper thing are relatively affordable. The filters not so much. I thought about spending hundreds of dollars to get a self emptying unit but I like the smaller dustbin because it forces me to empty often and check sensor cleanliness, if there are any stuck items in the brush, etc. Cons - This thing is clumsy and not always very smart. But it cleans decently using the balanced suction option. For hard floors I've learned to use turbo and max to pick up all the little crumbs, cat hair, crystal litter bits, etc. on tile and laminate. If using on turbo the battery life really suffers. The options in the Roborock app are not intuitive. Even once I've set a no-go zone or invisible wall sometimes this vac still goes where I didn't want it. It just feels very basic and adding said no go zones or walls was tricky seemingly for no reason. The line must turn solid red before you can save. There is no alert if something is stuck. I heard it running in place for several seconds and went to see the problem. A cat toy was stuck but there was no alert from the actual vac or in the app. This vac requires supervision. I do like that I can map multiple levels in the app and once you create rooms you can select certain rooms to clean. Or you can set recurring routine cleaning options. I decided not to invest in a bells and whistles model given durability for all brands of robo vacs seem to be mediocre. If I get a decent 5-7 years out of this I'll be very happy. Even a solid 3-5 years is still a good investment for me. Overall, I'm still glad I purchased it. I live with multiple chronic illnesses and mental illness. The guilt/shame cycle has lessened a lot in the past week because my floors have never been swept this often before. It's not perfect and I still plan to use an actual vacuum at least once every week or two but I can see why having a robo vac can greatly improve the quality of one's life.
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