(NEW!) ECOVACS DEEBOT X1 Omni Vacuum and Mop

DISCLAIMER - I had to request a replacement for this product as the first one was dead on arrival, but my overall rating is not affected by that directly. Pros - Vacuum performance. Assuming you purchase this for its intended use, keeping a CLEAN house clean and run it on a consistent schedule, it does an amazing job. If you're expecting this to clean a floor that has been neglected, you'll be disappointed on multiple levels (same for every robot vacuum). My floor consists of carpet, hardwood, tile, and linoleum and works well on them all. - Mapping. I did have to re-map due to human error as I left some objects such as boxes on the floor that made the initial map sub-par, but once the floor was clear of temporary items, it created a very accurate map can is able to get everywhere the robot can fit. - Battery life. I've seen several complaints about the smaller battery on this, but the size of the battery makes sense with the size of the dustbin. Running this every other day with pets, my dustbin is pretty full at the end of its run, so a bigger battery would be useless since the bin would be filled regardless. Cons - Auto empty station. Overall if this runs often it's not an issue, but with pets or someone with long hair, the two exit ports on the dustbin will make emptying it counter productive as the hair will try to be sucked out both holes, playing a game of tug-a-war. I've seen some people block one hole to solve this, but it hasn't been a huge issue to start altering the hardware. - Software. It's terrible and they really need to invest some time and energy into it as there's definitely going to be some people who would prefer a slightly less effective robot with better software. The app is slow (on a modern smart phone), it seems like it needs to connect to their servers to do anything as I'm usually stuck on a loading screen just to display the robot status. While the robot mapping works well, doing anything to the map makes you want to pull your hair out. I have an open layout so the mapping didn't split all the rooms, but they have room splitting so thought it wouldn't be a problem... it was. For some reason the developers thought it would be a good idea to only allow rooms to be split from OUTSIDE wall to OUTSIDE wall, because apparently homes don't have rooms with interior walls. This needs to be updated to make 1/2 the scheduling and "smart" features useful since you can't schedule a specific room if it doesn't auto-detect it or connect to an outside wall, nor can you sequence rooms, or have different settings for different rooms. - Customer support. Like a mentioned before, my rating isn't affected by getting a DOA product as that's bound to happen occasionally. I did however factor in their customer support. I sent them a ticket with my issue and a bullet point list of things I tried while troubleshooting; literally a ticket that would take 15 seconds to read. First response was them ignoring my actual issue, regurgitating the manual, and ironically a bullet list of things to try to troubleshoot... all of which were included in my original email. Took THREE attempts to get them to do something other than copy pasted responses before I just threw in the towel and asked Amazon for a replacement as clearly Ecovacs would rather you just RMA for everything instead of possibly finding an easy solution. - Updating map. While the robot WILL update the map if you had a close door or an area it couldn't previously see during it's initial run, it will not allow you to merge or even identify new rooms without starting a new map. - Lack of full dustbin sensor. I have seen so many complaints about this, I had to include it. While it's a shame this one doesn't have one, personally it's never been an issue for me. BUT since I've also seen people saying they're returning it and getting something like a Roborock (which to be clear also doesn't have this feature), I thought I'd help future people out who can search; iRobot has a patent on this feature and must be generic enough because Roomba's are the ONLY robot I've seen that has this feature. But again, if you run it on a regular basis, it shouldn't be an issue, or if it is, schedule rooms at different times. Overall I think this robot has a lot of potential and can easily compete against the more expensive competitors like the Roborocks and Roombas, but I think the software at the bare minimum really needs some time and effort invested into it as it's frustrating when you want to do any sort of customization to how the robot vacuums. Also, please train your customer support and improve that experience; I shouldn't have to send multiple emails to get past generic copy paste responses when I took the time to provide all the information up front then be forced to give up and get an entirely new replacement.