(NEW!) EUREKA Cordless Wet/Dry Vacuum Mop

I bought this vacuum 11 months ago for over $300 and have used it as directed. The other day I pulled the water tank off to refill it and the parts on the bottom that connect it to the unit just fell apart. Upon inspection I can see that the parts are flimsy and look worn out from normal use with city water. I called Eureka and was first told that the model was discontinued so I couldn't order new parts. The agent gave me one of the roughly 8 part numbers that I would need to repair it on my own, suggested I check if other manufacturers are still carrying the part, and didn't mention anything about the warranty. I got off the phone frustrated and reviewed my order and saw that the vacuum came with a 2 year warranty. I called Eureka back and they said that "unfortunately the warranty only covers manufacturer defects and not consumer neglect"!!!!!!! I find this infuriating. I loath a company that doesn't uphold IT'S OWN promises to customers and gives them the runaround. Very uncool and if this isn't resolved I swear I will never own another Eureka in my life. Anyway, I explained that I have been using it as directed and it's clear that the parts are just not robust enough to withstand normal use, that there was no neglect and that this is unacceptable. The agent told me she would follow up with an emal that would allow me to dispute this and then she HUNG UP ON ME! I was irritated, but I was not being rude to her, to be clear. Honestly these companies today are doing the bare minimum and don't seem to have any concern about maintaining customer loyalty or customer experience. It's bizarre. It's now been 20 minutes since I spoke to the representative and there is no email for me to follow up on. It's absolutely unacceptable for an appliance to last only 11 months and the company not uphold it's warranty or provide a way for customers to repair it, and it's absolutely abhorrent to be rude or give customers the runaround when they try to repair their products. Will not buy again and would not recommend unless you enjoy throwing your money away. Besides this I want to mention that while this vacuum would sweep and mop floors at the same time AND is self cleaning, there is still a good amount of work requried to keep it clean and from getting funky, so on my end I will probably go back to something more standard after this (that is not made by Eureka if I have not made that clear).