Ingenuity Summer Infant Contoured Changing Pad

My wife and I ordered this changing pad after seeing the high 5-star review count. I am not sure how everyone else is satisfied with this product unless others received a different item. Not only did it take nearly a month to receive the item (the delivery date kept getting pushed out), when we did receive the pad, it was incredibly sad and disappointing. The pad came in a shrink wrapped in a plastic bag. After removing the pad from the shrink wrap, it looked depressed and flat. We allowed 24 hours for the pad to fully expand but unfortunately it still looked sad and dissapointing--looking nothing like the picture. The quality and density of the foam feels like it would provide almost no cushion and when we attempted to put a cloth cover over the changing pad, the entire thing crumpled and would not hold it's shape. After this experience, we instead looked for a different changing pad from a local big box retailer which was only priced marginally higher. The difference in quality, however, was astounding. The density of the foam was much thicker and the pad actually held it's shape when we placed a cover over it and the pad did not come shrink wrapped either. Due to the pathetic nature of this pad, I will be returning this changing pad and will now avoid products from Ingenuity. I am very disappointed with this product