Shark SHARK AV2511AE shark av2511ae AI robot vacuum white
$449.99
$499
10% off
Reference Price
Condition: New
Top positive review
3 people found this helpful
Overall very happy with this product.
By Amazon Customer on Reviewed in the United States on December 8, 2024
My Usage and Overall Comments: ============================== Have had the Bot for 2-3 weeks now. Mostly used on 2nd floor (bedrooms/bathrooms/Loft area) which is 90% carpet. I mapped this floor only. Occasionally used on 1st floor, which is about 50% carpet. (Not mapped). Overall it seems to do a pretty good job, keeping in mind these Bot Vacs are not meant for DEEP cleaning carpets. Much quieter than my old Neato Botvac80! Cleans my 2nd floor on a single charge with BOOST cleaning, and recharging takes about 3 hours. Overall I feel it's a good Robot Vac, but wouldn't spend more than $300 for it. Floor Mapping Review: ============================== - My 2nd floor is about 1,000sq ft and it takes about 10-12 mins to map it. - It's not the greatest at mapping. It will sometimes take 2-3 "Explore" runs for it to get it right because it occasionally misses entire wall sections. - Adding/Changing/Removing Room Labels and No-Go Zones on the app is pretty easy. If you're older, it's easier to do it on a Tablet vs the phone. - I noticed that once it completes the entire cleaning run on the 2nd floor, it seems like it internally compares the results with the full map(??), and if it detects area's that it missed it will go back to them to clean them. When it does do that, it doesn't always clean them in the most efficient order, often running from one end of the house to the other to address these areas. I have also seen this behavior when tasked with cleaning a specific room. It's will sometimes bounce around in the room getting the spots it feels it missed. - There have been times where I've seen it do several clockwise/counter-clockwise spins in the same spot as if it's trying to decide where to go next. Sometimes these crazy spins can last 30-40 seconds. - So far no problems with it finding the Base Unit and Docking with it. - Mapping is only required if you need to specify No-Go Zones or want the ability to vac a specific room(s) so you CAN do like in my case, map the most commonly vacuumed floor (ie: 2nd floor) then manually initiate a cleaning for the 1st floor. (see more about mapping in my "CONS" section). Detailed Review: ============================== PROS: - It's fairly quiet. You can actually have a conversation standing next to it as it's cleaning. - Their SHARK CLEAN app is easy to use. Again, if you are older using it on a Tablet (larger screen0 will be a better experience. - The self-vacuuming / evacuation unit works well, typically removing 95% of the bot vac's contents. - So far have not had any issues with it getting stuck in a corner, going over room thresholds/transitions, etc. - Bump avoidance it pretty good as long as objects are high enough for the Lidar Sensor to see it. - No issues transitioning between carpet and hardwood/tile surfaces. - Although it may not take the most efficient paths on occasion, and sometimes re-cleans a section(s) 2-3 times during it's total run, it does appear to do a very through clean, cleaning all the places that it possibly can reach. - It does well respecting No-Go Zones. - Ledge detection works well also, but the fall-off is only detected after about 25% of the bot is hanging over the edge - depending on it's speed. It can be nerve wracking to watch near stairs!! - The Evacuate and Resume feature is nice to have. (After every 30 mins of cleaning, it will return to the Dock to empty its dust bin then return to clean where it left off. - The Do Not Disturb Schedule works well. - The No-Go Zones work well. - Although I have not had a need for it as of yet, I'm confident the Recharge and Resume feature will work fine. FYI: - Initial WiFi Setup: I did have an issue trying to pair the Bot with my phone. I think after I rebooted my phone it finally worked. - Annoying - if you remove the Bot's dust bin while it's ON, it will complain stating it's dust bin needs to be replaced. - The foam roll filter in the Docking station gets VERY dirty real fast and needs to be cleaned every 2-3 runs. It's easy to clean, just tap over a garbage can to get the bulk off, then slide off the foam roll from it's base and rinse in a sink. Let dry completely before returning to docking station. - The Evacuation system will engage EVERY TIME you return the Bot to the dock. So if you pull the Bot off just to check the roller, as soon as you re-dock it, the evacuation system will turn on. - The Evacuation system is as loud as a typical upright vacuum, so keep that in mind when deciding on a location for it!!! - I have not tried the SCHEDULED Cleaning at all. I personally prefer to manually initiate when/where I want it to clean. CONS: - I was not able to Register the Bot via the app - kept saying "Something went wrong". Had to do it online. - The app could use some improvements/updating, like showing the current location of the BOT and what it's cleaned so far as it's running, estimated time of completion, etc. - Deleting your map when you want to do a "Re-explore" (ie: Re-Map) can take a minute or two to complete. - "Matrix" cleaning can only be performed on one room at a time. So if you have 3 kids bedrooms you want to Matrix clean you have to select one, do the cleaning, then send it out again to do the Matrix cleaning on the 2nd bedroom, etc. You might be able to work around this by setting up 3 Scheduled cleanings(??), one for each room. - The Mapping system could be MUCH better. I can understand it not mapping a shoe on the floor, but missing an entire 10-FOOT WALL SECTION??? Would be nice to have Multi-Floor/Level mapping also. - I've run into an occasional issue where after doing a manual cleaning (via press of the CLEAN button) on the 1st floor (not mapped), then using the app to vac a specific room on the 2nd floor (mapped), it will clean the room, but then starts re-cleaning the last 3-foot section over-and-over until I manually stop it. Others also have reported odd issues jumping between "Mapped" cleaning and "non-Mapped" cleaning areas. The fix for me was to delete my map and have the bot do a re-explore to build it again (and hope it does it correctly on the 1st pass). If this issue continues, I'm toying with the idea of not doing any mapping at all and just letting the Bot figure it out as it goes regardless of the floor it's on. I'll loose the No-Go Zones and Specific Room Clean functions and it will likely take longer to run, but it might be worth it until the Mapping Logic is improved. CUSTOMER SUPPORT: ============================== I did reach out to them when I had the "re-cleaning the same 3-foot section" issue after bouncing between a Mapped and Un-Mapped floor. This was during Black Friday weekend, and I only waited 5-10 minutes to speak with someone. They were OK, some easier to understand than others. I was eventually connected with one of their Technical Support staff and had to re-explain the issue. He asked if I could run the cleaning session again (I was fine with that) and he wanted to video record the Bot in action, so he sent me a link for the video connection. I was unable to get that working (Android phone issue??). He asked me to re-explain the issue to him again, and we got into a brief disagreement about how the MATRIX CLEAN function worked - he claimed that was only for "Spot cleaning", which I told him was NOT true. He finally suggested I delete my floor map and re-run another mapping session then try to replicate the problem again. I was assigned a Ticket# to reference when I called them back with my findings. After re-doing the mapping, I haven't been able to replicate the problem yet, and I'm leaning towards assuming the Bot works best with Mapped areas only, and jumping between Mapped/Non-Mapped floors is not 100% supported (???)
Top critical review
387 people found this helpful
Works well except vacuuming gets slightly better every day.
By losmurfs on Reviewed in the United States on December 5, 2019
Update 8: My robot has developed a leg fetish (see video), can someone recommend a good therapist for robots? Update 7: Cleans well except for any of the following when 1/4" to 1/2" long: thread, yarn, Doritos, felt, etc. I think it just needs a better brush. I'd trade the current tangle resistance brush for a brush that helped clean better any day. It is fun at parties though: Guest 1 drops a Dorito; Guest 2 steps on Dorito; I call: "Alexa, tell Shark to clean dining room"; Guests laugh hysterically as Shark IQ drives over Dorito fragments leaving them undisturbed. Update 6: When you press the Play (labeled Clean) button in the Shark app, if you pick the option to clean up to 3 specific rooms, you cannot clean the last room entered on the map, it won't let you scroll that far (they put the button over that option) so you can scroll it into view but you can't hold the scroll position in view with one finger while clicking the option with the other, if you let go of the position to click the option it goes back behind the button so you cannot click it. So make sure the last thing you add to the map is a no-go area so that all of the other rooms are options when sending Shark to clean manually (you can always clean the "hidden" room via Alexa though). Update 5: Mapping has completed. Labeling rooms is not intuitive, after you add each room, it makes you rename all of the previous rooms you already defined and labeled as follows: Define room 1, give it a name, define room 2, give room 1 a name, give room 2 a name, define room 3, give room 1 a name, give room 2 a name, give room 3 a name ... So I have my rooms defined, I have one Shark IQ set up, I can send my Shark to clean a specific room as follows (paraphrasing because I don't remember the exact wording): Me: "Alexa, ask Shark to clean the Family Room." Alexa: "Which Shark vacuum would you like me to use?" Me: "Shark". That's right, I have one Shark and I named it Shark, but every time I tell Alexa to do something with my Shark, it asks me to pick a Shark out of the following set of Sharks: [Shark]. Shark app will not let you schedule cleaning of a room or a set of rooms. You can schedule when to clean everything, you can't schedule when to clean something. I want Shark to start cleaning after everyone has left for school and work, and I want it to finish before anyone gets back. Unfortunately, because it takes about 2.5 hours to clean my house, between, emptying and charging it finishes around 6 pm. We start getting home from work and school around 2 pm. So, I tried scheduling rooms through Alexa Routines. The only way you can schedule the Shark skill in Alexa is to schedule Alexa to ask you what you want the Shark to do. I tried using Google Assistant as outlined in the documentation found in the Shark app but Google Assistant can't find the Shark ROBOT service as described in the Shark IQ documentation. But I was able to schedule cleaning of 3 rooms a day so that the robot is always dormant while we are at home and every room gets cleaned every 24 hours: I used Google Assistant Routines to have Google Assistant tell Alexa what to tell the Shark to do, it works flawlessly. The hard part was setting up 10 "Say something" commands for each schedule: First "Say something" command tells Alexa which room needs to be vacuumed, the next 8 "Say something" commands in each Routine I put four spaces in (not sure if quantity matters) that pause Google Assistant long enough for Alexa to ask which of my one robots I want it to use, and the last Say command says: "Shark". So to schedule my Shark IQ to clean specific rooms at specific times on specific days I put a Google Mini next to an Echo Dot and the Google Assistant takes care of the schedule, the Google Mini tells the Echo Dot what to do, the Echo Dot then tells the Shark what to do. Rube Goldberg would be proud. Update 4: Scheduled runs often fail complaining: "... cannot run because its dust cup is missing." So I may need to find the dust bin sensor and hard wire it to always report present since it often reports missing even though dust bin is properly inserted and latched. The only time I have ever removed the dust bin was to clear dust cup error. Update 3: New firmware today: V3.4.11-20191015V3.6.18-m149-Oct 26 2019MesaM1.8.20MesaB0.1.1S2.0.107 I wish they would publish change logs. Update 2: This is what I want before I give this product 5 stars (some of these features probably already exist for this product already but won't be enabled until mapping is complete): 1. Ability to get rid of BotBoundaries and instead draw boundaries on map. 2. Ability to give robot verbal hints about where a new dry spill is as in: Alexa, tell Shark to clean Kitchen Southwest. What I'd like that to do is imagine that each room has 9 dots: NW, N, NE, W, Center, E, SW, S, SE. Center is default. When you send it to a room it starts at the dot specified where W and E caused it to clean a third of the room first traveling N to S and S to N, N and S cleans a third traveling W to E and E to W, and NW, NE, SW, and SE start by cleaning a quarter of the room and sending to the center cleans third of the room first either traveling N to S or W to E, whatever it normally does when cleaning the whole floor. This way when you want to clean up a spill of dry goods you can send it to the point of nine closest to the spill in that room to start. 3. Ability to see location of robot on map in app. Helpful when you need to find robot for any reason but you can't hear in stereo. For me, using the existing find robot feature is like playing the game hotter colder as it only tells me if I'm getting closer or not each time it plays sound because I can't hear in stereo. Update 1: After I wrote my original review I noticed that the cleaning history was updating but the app said that it couldn't connect to my Shark. So I now think that there really was just an issue with Shark's servers. Day 1, no connectivity issues. Day after posting my review: no connectivity issues. The Shark has cleaned my house 25 times but says map is only 40% complete. The incomplete map that it won't let me edit yet looks 100% accurate and 100% complete. So I'm raising my rating from 1 star to 4 stars instead of 5. Next week if mapping still isn't finished I'll lower it to 2. After mapping is complete and I've been able to test all the features I might raise rating to five stars. So far, it has cleaned house well on schedule, alerts me at work when it gets stuck (now averages getting stuck less than once a day) so I can send one of my kids to get it up and running again. I wish it came with three times as much BotBoundary. Original: As soon as it installed firmware version V3.4.10-20190826V3.6.15-1321-Aug 27 2019MesaM1.8.2MesaB0.1.1S2.0.102 it could no longer stay connected to WiFi, so to control this vacuum by smartphone or voice you need a WiFi robot capable of turning the Shark IQ RV1001AE off, waiting 10 seconds, then turning it back on. I have two subnets/SSIDs, one mesh (Google WiFi), one not (Google Fiber's Built in WiFi). None of my other wifi devices at home have any trouble staying connected to either network. I've tried my Shark on both since the firmware upgrade, it disconnects from both. So it can still vacuum the whole house on a schedule, returning to base to empty and to charge on it's own. I just don't get notifications when it gets stuck, and I can't send it to go clean a specific room in my house without first walking over to the charging base, turning the vacuum off, waiting a few seconds, and then turning it back on. If the noisy vacuum interrupts a conversation, I can't pause it with my phone, I have to get up and press the Dock button or turn it off. Also, when it gets stuck, it usually gets stuck right when it starts working as one of it's wheels will slide off the side of the charging base ramp pad and somehow get stuck on the of the pad with the stuck wheel on the carpet but the ribbed side of the wheel stuck on the corner of the ramp.
Sort by:
Filter by:
Sorry, no reviews match your current selections.
Try clearing or changing some filters.Show all reviews
Show more reviews