H2O X5 Steam Mop with Dualblast Head

The H20 HD 5 IS A BIG FAT FAIL! I purchased this product 8/1/2022. Thane Direct the info-commercial company has deplorable customer service! My product is under warranty and is only 90 days old. It failed completely after only 90 days. Used this product only four times in 90 days and it just stopped working altogether. No more steam! No explanation from the company. No interest in resolving the issue. Emailed Customer Support for Warranty and Help Desk more than SIX Times!!! No willingness to resolve this matter. They also want you to pay for them to ship you a part. I was willing to pay the fee but they don't have a method to pay with a credit card if you don't use paypal. I asked them to ship it collect. They failed to respond or reply to my emails. NO phone number works. You call the 800 number listed on the Terms/Conditions and it fails to work. DO NOT BUY THIS PRODUCT IT IS DESIGNED TO FAIL WITHIN 90 DAYS. THANE APPARENTLY HAS NO INTEGRITY AND IS UNWILLING TO HONOR THE WARRANTY OF ONE YEAR! DO NOT BUY! H20 HD is a waste of money! DO NOT purchase unless wasting your money matters not! Also, Amazon sucks with their AI systems that use foreign call centers with no ability to transfer to the US. Amazon is too big to care and has moved so far away from Customer Service that it is a despicable enterprise. The hedge funds out there should design a company to compete and kill Amazon's business for all of its arrogance and unwillingness to serve the very customers that helped build its success.