(NEW!) Dyson V8 Titanium Cordless Vacuum

Nightmare with Dyson V8 Cordless Vacuum Cleaner I want to share my frustrating experience with Dyson here—maybe someone from their team will see it. I bought a Dyson V8 Cordless Vacuum Cleaner on Amazon in early July. One month in, it stopped charging, and the dust container jammed. I contacted Dyson support, sent it in for repair, and was told it was fixed within two days. They asked me to pick it up from their service center, which is very far from me. I asked if they could send it back to me, and they said they'd check with the repair center and get back to me within a couple of days—no one ever did. After two days, I followed up, and they gave me the same response. By the third time, they said it had been sent out four days ago (without notifying me), but I missed the delivery because I was at work. It was returned to the service center. I called Dyson again, explained my situation, and they sent it again (so they said), providing a tracking number. After a week, there were still no updates. I contacted the service center, and they told me it wasn't their responsibility anymore; I needed to contact UPS. UPS informed me that the package was lost in transit. I reached out to Dyson support again, even speaking to a supervisor, who promised it would be resolved within a week—and if not, they'd send me a new machine (another false promise). A week later, Dyson said UPS had found the machine and would return it to the service center, after which they'd send it back to me. Two weeks passed with no updates. When I followed up, Dyson told me UPS still hadn’t delivered the machine to their service center. After asking for a supervisor again, I was suddenly told I needed to pick it up from the service center in Plainview, NY—where it had apparently been sitting all this time! When I asked them to ship it to me, they claimed they don’t ship cordless machines anymore, even though they did so just a month ago. Despite escalating to a supervisor once again, I’m still waiting for my vacuum.