BELLA Electric Kettle and Water Boiler

I purchased the Bella kettle about four months ago, and unfortunately, it stopped working recently. My initial attempts to resolve the issue through Amazon Care Center were frustrating. I had to speak with three different representatives, and none of them were able to provide a satisfactory solution. To make matters worse, the last representative even gave me the wrong email address for the manufacturer.Feeling disappointed with Amazon's support, I took matters into my own hands and resorted to searching online for more information. Luckily, I found the contact details for Bella Customer Service and reached out to them directly. Thankfully, they responded promptly and assured me they would send a replacement kettle.While I appreciate that Bella Customer Service came through and resolved the problem, the overall process was time-consuming. It might take up to four weeks to receive the replacement kettle, leaving me without a kettle for my daily tea routine during that period. For someone like me who relies on a kettle for morning tea and dislikes boiling water on a gas stove, this was quite inconvenient.In fact, I had to purchase another kettle while waiting for Bella Customer Service to respond, resulting in unnecessary expenses and now leaving me with two kettles. It's unfortunate that the situation led to wasting money on a new purchase.In conclusion, while the Bella kettle itself may have had issues, it is the exceptional customer service that ultimately salvaged the situation. Nevertheless, I hope Bella and Amazon can improve their communication and support channels to avoid such inconveniences in the future.