iRobot Roomba 630 Robot Vacuum

Tried charging for 4+ hours. Changed the docking position and outlets to be sure it was good, it still won't hold a charge. When following the instructions to connect to wifi it prompts you to press and hold two specific buttons for 2 seconds to initiate the wifi set up, bit it does not begin the process with the wifi symbol or make a noise on the machine like the instructions say. Tried trouble shooting with online resources such as the roomba website etc and nothing. The instructions that come with the device as well are not forward. Some things I had to google. I was able to get 20% off in a refund to see if we can use that to fix the item. Fingers crossed we can because we don't want to spend more on another type. Sadly it seems the item is no longer in stock either. We wanted to get a replacement but that wasn't offered. If you try for a return then you have to use ups only, which cancels out the 5$ coupon you'd get a kohl's for the time and drive dealing with all that. We hope it's not a total loss, and we were hopeful with the great reviews, but hey it happens! Also packaging was great upon delivery and the item itself looked brand new other than minor scuffs and such.