SONGMICS Double-Rod Rack w/Wheels, 40.7"W

Not hard to put together and an effective way to organize my winter wardrobe, but it gets a one star review due to their way of handling their mistakes and the frustration.Box arrived with one wrong piece so I contacted seller to see if they could send me the correct piece just to have them gaslight me and insist I was reading the instructions incorrectly.They sent me new instructions, which happened to be still the exact same instructions, and when I pointed this out (including highlighted sections of the instructions), the rep still insisted the instructions were not the same and I was reading it incorrectly... and that the piece I'm referring to doesnt exist!After a few days of back and forth emails and me drawing, highlighting, and circling instructions like a mad woman trying to prove her sanity - and in this case, my reading comprehension skills :-) I told them I would just do a return and replacement thru Amazon instead. That's when another rep responded and said they would send me the right piece.... to arrive within 5 to 7 business days! Surprising how this piece that was not to exist suddenly came to exist??By this time I had already requested a return thru Amazon and ordered my replacement.... and guess what?Box number 2 had all the right pieces, including the piece they insisted did not exist. See pictures!If even after reading the negative reviews you feel you still want to give this product a go... Word of advice, if you are missing parts don't go thru the seller's customer service support. Would be much faster to go thru Amazon return and ordering a replacement on 2-day prime delivery.Waste of time and effort trying to work it out with them.Let's see if after 5 to 7 business business days I get the part they said they are sending. Annoying, to say the least!Also gets a one star for durability. One of the leg base hole where you screw the wheels in just popped right out when I tried to move this to another area of the house. The wheels are not needed unless you want to move this thing around, so I haven't decided if this is a keep or not... guess I'll make this decision in 5-7 business days when and if the part I'm missing arrives...🤣