Chefman Air Fryer Toaster Oven Combo w/Thermometer

I was so looking forward to getting this after our toaster oven needed replacement. Ordered this on December 1st with Prime and after watching it not ship for weeks and very slow movement it arrived on January 2nd. Box was beat up and tape was barely holding the box together. I got the oven out and started testing it. The digital display and look was amazing and that was about it. I turned on air fry and the fan was so LOUD! It sounded like the fan was hitting the housing (metal on metal). When I say loud, my wife and son were both covering their ears. It was horrible. So I turned it off and turned it to bake. The fan still turned on in regular bake mode with the same loud fan noise! I called the number for customer service hoping for an exchange because I purchased for $149.99 and the price jumped up to $227. I waited on the phone for at least 15 minutes without talking to a live person. That alone tells me what I need to know about customer service. I immediately packed it back up and shipped it back. Do not buy! I should have recorded the noise, but I just wanted it out of my house.