LG QNED80A 4K Smart TV (2023) (Refurbished)

Liquid crystal leak on display edge after 5 months. Took more than 20 minutes to get the right tech support number. Then another 25 minutes taking video and emailing photos. Tech created case # and a serv tech will call in about 3 days to then schedule a warranty serv call for some time later! Disappointed in LG quality and then their warranty service time-to-fix process. FOLLOW-UP: The promised call of three days later never came. I had to contact LG on the 5th day. BE WARNED, it is impossible to get anyone on the telephone to talk to live!! Extremely time-wasting process and this alone would have prevented me from buying this LG product. I had to CHAT with someone to get an update (and that wasn't easy either!). They reviewed the photo's and video the support person took using an app to connect to my camera on my iphone and determined the problem was external damage and would not be covered under warranty. I have years of experience with LCD panels (ex-Sharp Electronics employee) and it was clear to me that a pixel or two had electrically shorted on the panels edge and burned a hole through the surface filter layer. I demanded that LG diagnose the problem in-person at their repair facility at their cost and determine actual cause of the failure. Honor the warranty if it is what I think it is and replace the panel or the TV. Otherwise, quote a new panel and hand over the repairman's worksheet that explains the failure. It has been 3 more days and I've heard nothing from LG. My next step is to pay a qualified repairman to diagnose the TV failure and provide that result and an invoice to LG should quality be the issue here and ask that its warranty honored. LG POST SALE SUPPORT AND CUSTOMER SERVICE WILL WASTE YOUR TIME, YOUR EFFORT AND YOUR ENERGY IF YOU HAVE A PRODUCT PROBLEM. BUY FROM A SOURCE THAT OFFERS LIVE SUPPORT AND NOT CHAT AS THEIR ONLY FORM OF COMMUNICATION. LG HAS LOST MY CONFIDENCE AND MY BUSINESS. Follow-up: 3.16.2024. Since my post above, all communication with LG stopped! I finally had to get Amazon in the middle to get LG to inspect the unit in-person to make an accurate diagnosis and find the actual cause of the problem. Amazon was able to coordinate a location to drop off the unit for that inspection. The 3rd party repair facility believed I was right in my assessment (that the cause of the damage was internal and not external). But the best they can do is to take more photos and add a write up as to what they observed and their conclusions. It has been 5 days since that whole thing happened and nothing has been communicated from LG to their service partner. Almost three weeks since the 5 month old TV had failed and no resolution. LG and their warranty repair decision process is stacked against the consumer because it is designed to fail. Photos and a remote video DOES NOT provide a serious method at diagnostics and certainly is not technical whatsoever. RESULTS: 4/6/2024: The shop that evaluated the failure in-person determined the failure to be an internal component and NOT an externally cause event as LG claimed. The shop recommended that LG cover this display under warranty and they finally agreed. The unit is now back in my home. What a fiasco. The bottom line here is never accept LG’s initial determination using a photo that they ask you to provide! If you are certain that you did not damage the unit (break display), demand that you take it to an authorized repair shop and have it “hands on” evaluated. I find it shameful and anti-consumer that the best process LG has to either cover a TV under its warranty or not is solely based on a photo! In my opinion, that is incredibly useless and not practical and likely inaccurate. Amazon customer support really help here by contacting LG and forcing the inspection! Use them when you can.