Kenneth Cole Renegade Luggage, 24"

I recently had a disheartening experience with my Kenneth Cole REACTION Renegade Luggage, which has led me to question the brand's commitment to quality and customer service. Despite its reputation and the price tag, my experience has been anything but premium. Quality and Durability: I purchased this luggage for my wife last Christmas, expecting the durability and quality that Kenneth Cole is known for. However, within just two trips, the handle on the luggage broke off. This was not due to rough handling or overuse but appears to be a clear manufacturing defect. For a product that costs around $150 and is backed by a 10-year warranty, this is unacceptable. Customer Service and Warranty Claim: When I reached out to Kenneth Cole to address this issue under the warranty, I was met with a response that was both shocking and disappointing. Instead of taking responsibility for their product, they directed me to the manufacturer, Heritage. This passing of the buck is not only frustrating but also undermines the very essence of customer trust and brand loyalty. Lack of Accountability: It is bewildering that a brand of Kenneth Cole's stature would so blatantly sidestep responsibility and leave their customers in the lurch. The warranty, it seems, is nothing more than a marketing ploy, with no real intent to honor it. This experience has left me questioning the ethics of the company and their practices in dealing with customers. Final Thoughts: To anyone considering a Kenneth Cole luggage, I would urge you to reconsider. The lack of accountability and poor customer service have completely overshadowed the aesthetic appeal of their products. There are numerous other brands out there that not only provide quality products but also stand by them. In a market where customer service is as important as the product itself, Kenneth Cole has miserably failed to deliver on both fronts.