Top positive review
Great for Pet Owners!
By P Patel on Reviewed in the United States on June 25, 2025
Works well with pet hair, efficient LiDAR navigation, and Alexa compatible. Renewal condition was good.
Top critical review
Stops working without issue
By S. Alexander on Reviewed in the United States on October 12, 2024
I mostly really like this product, but the longer I have it, the more it just stops "claiming" the front bumper is stuck. But it will do so in the middle of hard flooring without anything around it. It's likely because it was refurbished, but still... Take care to buy refurbished vacuums, note even the slightest issues, and return them before it's too late. It's my fault, kind of, that I didn't think the problem was going to get worse, though it did, and by the time I got around to checking the warranty and return policy, I was literally four days too late. Maybe I should have gotten the extended warranty/protection plan if that was available. Still a downer though that I have to babysit the darn thing that usually will stop twice, needing to be reset, in a 33' travel trailer that doesn't have a lot of square-footage/floor space.
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Great for Pet Owners!
By P Patel - Reviewed in the United States on June 25, 2025
Verified Amazon Purchase
Works well with pet hair, efficient LiDAR navigation, and Alexa compatible. Renewal condition was good.
Stops working without issue
By S. Alexander - Reviewed in the United States on October 12, 2024
Verified Amazon Purchase
I mostly really like this product, but the longer I have it, the more it just stops "claiming" the front bumper is stuck. But it will do so in the middle of hard flooring without anything around it. It's likely because it was refurbished, but still... Take care to buy refurbished vacuums, note even the slightest issues, and return them before it's too late. It's my fault, kind of, that I didn't think the problem was going to get worse, though it did, and by the time I got around to checking the warranty and return policy, I was literally four days too late. Maybe I should have gotten the extended warranty/protection plan if that was available. Still a downer though that I have to babysit the darn thing that usually will stop twice, needing to be reset, in a 33' travel trailer that doesn't have a lot of square-footage/floor space.
Well, It's Just OK: Updated
By Olemax - Reviewed in the United States on July 9, 2023
Verified Amazon Purchase
See update at the end. Likes; It mops (#1). Ability to Schedule daily cleanings. Mapping feature. It cleans carpets really well. Dislikes: Too tall to go under some furniture. No ability to cancel scheduled cleaning sequence once it starts. Can program for only one floor. Difficult to program/reprogram areas to avoid when mopping. Inability to reselect rooms to clean/not clean once a scheduled cleaning starts. Uses lot of cleaning fluid when mopping, even in Eco mode. Mopping does not appear to detect nor remove stains. Update: the original unit died, and many of the functional problems with it. Shark voluntarily sent a new (updated model) after my third call to the support desk. The new unit performs as advertised! Wow! I’m now a fan of Shark.
I love this Vacuum and Mop
By June - Reviewed in the United States on November 24, 2024
Verified Amazon Purchase
This does an excellent job. I feel like a push button queen. My tile shines.
Robot de uso
By Sharon - Reviewed in the United States on July 30, 2024
Verified Amazon Purchase
Compré este robot me llegó ayer y constantemente tiene error no me dejó activarlo con la aplicación WiFi el no se mueve del lugar y evidentemente se ve que es ya usado ya que las envolturas y la presentación es de un robot viejo con repuestos manipulados
Disappointed
By Debbie - Reviewed in the United States on June 19, 2025
Verified Amazon Purchase
Keeps losing its way whenever I use the mop and has to start over repeatedly.
It only works on 2.5 ghz internet network
By Mike Clark - Reviewed in the United States on September 3, 2023
Verified Amazon Purchase
It did not work well for what we needed. Because it only works on a 2.5 ghz internet I don't think it was working properly on our 5 ghz network. The battery life was not enough to clean our 1800 sf home not even once. The mop with agitation works really good on laminate and the suction was really good
Good product
By Ashley - Reviewed in the United States on August 25, 2023
Verified Amazon Purchase
I switched to this from a vacuum-only Shark robot. My only complaint is that this one has a smaller container for the vacuum, which means I have to empty it more often. But that makes sense since this also mops! The mopping is actually really good! I have dark wood and cheap vinyl, and both look great after a run (water only.) This is my second refurbished Shark robot, and it’s basically brand new, just like the last one. If you have concerns about that, you shouldn’t.
DO NOT PURCHASE FROM THIS SELLER
By Emily Garcia - Reviewed in the United States on July 20, 2023
Verified Amazon Purchase
We received a faulty robot that constantly gave error messages during use. I had to call Shark Support and eventually they decided just to replace it. Found out it was activated in Jan (even though I purchased it in July). So it might have even been a used one! DO NOT RECOMMEND! If anything, find a well reviewed seller on Amazon, or even better, just purchase via the Shark website.
Damaged
By Amazon Customer - Reviewed in the United States on January 14, 2025
Verified Amazon Purchase
Vacuum arrived damaged. Does not work. Seller is charging 50% restocking fee.
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