(NEW!) Dyson Purifier Heater Fan

After only a few weeks of having the HP02 it completely died on me. Wouldn't turn on at all. I contact Dyson customer service and they offer to replace it for me - great! But the HP02 was out of stock so they said they would let me know when it was back in stock and would send my replacement. A month goes by with no word so I reach out again. At this point I said I would take one that was cheaper, I just really needed it before my baby was born. Okay sure no problem just send us back the broken purifier and we will send a new one out. The rep I spoke to A MONTH AGO said nothing about sending the old one back. (Looking back I am sure they take them back to refurbish them) but in my mind, the rep never mentioned sending it back so why would I hang onto a dead fan when they told me once it's in stock a replacement would be sent? I threw it in the trash. In this economy I can't afford to just throw away $500 but that's exactly what I had to do. They need to teach their reps to explain the process a bit better to the customer. Most companies do not ask to send back the broken product anymore. Go to their Facebook page and you will see 1,000 reviews just like mine about their customer service and people waiting on replacements for months. I was a die hard Dyson fan with multiple vacuums and purifiers by then but never again.