Back to Amazon.com
customer reviews
412
4.1 out of 5 stars

Top positive review
4 people found this helpful
Highly recommend
By Rebecca on Reviewed in the United States on July 14, 2025
I've been using the vacuums (bought 2, one for the main floor , one for the bedrooms) for two weeks now, so my initial thoughts are... I'm really very pleased with them. We have two Siberian Huskies and two cats, one being a double coated short haired (she obviously has some Russian Blue in her because that undercoat is all thick fluffy, she's the very definition of 'plush') and they do a phenomenal job with the fur. I run them once a day, because even if it were winter and the Huskies were shedding less, you don't know fluff until you've had a husky (let alone two. You *have* to vacuum every day) and they get the majority of the fur. Yes if I use the canister vac, which I do about every other week now, I will pick up a little more, but all things considered, the robots' suction is very good. A full size vacuum will always have more suction because of size, but the robots manage to do a very good job. I love that I can just schedule cleanings and not have to worry about it. They're very reliable that they start going every morning at 10 am whether I'm home alone not. They stick to the map pretty well. Every so often they seem to have a day where they just aren't on their game and they skip things (even though nothing seems to be blocking their paths). I generally go through the house first thing in the morning and make sure everything is out of the way, no stray socks or dog toys. I have two issues, the main floor robot (we named it Wall-E) get overly confused in the kitchen. It spent about 30 minutes one day (that I know of) bouncing around in the tiny kitchen going over and over the same track. The day before it zipped through there just fine. The other issue is the bedroom floor robot (Eve) ignores the no go zone, and often get throughly confused by it when trying to enter the room next to the no go zone. The app also always wants to go in set up with Eve, if I just x out of that, it sees her and everything that was already set up. It's not a big deal, it started happening after the WiFi went out one day, I suppose if I just tinkered with it it would sort out, but it's really only an issue if I need to recall her to her base. Otherwise it acts like it's set up, just have to x out of screens if I need to use the app for her. Besides the minor issues, I have to give them a top rating. They do their jobs really well, I love not having to vacuum every day and love not having fur everywhere. And the cat finds it endlessly entertaining chasing down the little side brushes as the robots go about their jobs.
Top critical review
3 people found this helpful
Don't waste your money or your time on any refurbished products from amazon or woot
By LeighMichele on Reviewed in the United States on July 23, 2025
When I got the item, it would only charge to 60%. After a very long call to Tech Support fyi, Amazon Tech Support is crap. I had to call Shark directly. The technician, though, was wonderful at shark, he diagnosed the problem, being a battery that was dying and had to be replaced while I understand that I bought a refurbished item. You would think that the refurbished item would be fully refurbished, right? Meaning the battery would charge to a 100%. Apparently they didn't bother to fix during their "refurbishing". Additionally, while woott is an amazon company, amazon refuses to recognize them as part of themselves and would not extend the same options as they would for amazon products. Personally, I will no longer trust refurbish. Ed items from either amazon or from woot. Very dissatisfied with this purchase. I believe that the product initially is good, but amazon and woot, let me down and provided an inferior product.

Sort by:
Filter by:
By -
Verified Amazon Purchase
Vine Customer Review of Free Product
Sorry, no reviews match your current selections.
Try clearing or changing some filters.Show all reviews
Show more reviews


people found this helpful
By -
Verified Amazon Purchase
Vine Customer Review of Free Product