Nectar Premier 13” Mattress

After years of sleeping in a queen bed, my husband and I finally decided to splurge on a king-sized mattress. Having purchased this same Nectar mattress (in a twin-size) for our young daughter, we were sold on getting the same version for us in a king. The twin Nectar that we own is amazing, very supportive, and so comfortable. I only wish the king-sized version could be described similarly. In comparison, the king mattress feels Ike sleeping on a brick. Where the twin mattress hugs the body, the king size does not. The manufacturer-supplied paperwork that came in the Nectar box encourages customers to give the memory foam 30 days time to fully expand and mentions the importance of sleeping on the mattress in different seasons to get a full and fair experience. Relying on the promise of a “365-day trial” and a "forever warranty" noted over and over, I felt assured that I could give the mattress a fair shot before making a final judgment on its comfort. After months of tossing and turning and both my husband and I agreeing that this mattress just is not comfortable nor is it at all in the same ballpark for comfort as its twin counterpart, I contacted Nectar directly to begin the return-process. I was told by Nectar that since I purchased through Amazon, I would need to deal with Amazon for returns. This made little sense to me since manufacturers usually prefer to handle this type of issue themselves. However, after some back and forth with Nectar, I did contact Amazon. Once I was able to speak with an actual human at Amazon, I was immediately told I needed to speak directly with Nectar. Now, doubly frustrated, I explained that I had already been in contact with Nectar and was told by Nectar that I must deal with this via Amazon. The Amazon associate, finally, after some doing, agreed to refund my money and told me that I would not be responsible for sending product back (due to its prohibitively large size and the nature of the product). However, after a week or so, I was not refunded. I then had to spend a long time, over weeks, dealing with Amazon to recoup my money. This included one conversation with a kind though perhaps naive associate who told me I could simply “fold up the product and leave it on the porch for pick up” after initiating a return. I explained over and over again in a variety of ways how one does not just “fold” an 80-pound foam mattress and that it was originally vacuum-packed in a relatively small box, a process I don’t possess the technology for at my home. I told her I’d have no problem leaving it for pick up but that she would have to provide a reasonable way for me to do that. After being given the runaround and speaking to no less than five people, I was granted a refund and told to dispose of or donate the product. This experience was so much harder than it needed to be. The marketing for the Nectar mattress boasts the “longest trial” in the business and yet the manufacturer does not honor that guarantee. Amazon clearly isn’t prepared to handle honoring that either. I’m thankful that Amazon did finally refund my money to “make it right” but it was like pulling teeth to get to that point. I warn anyone interested in this mattress in a king-size, to look elsewhere. Perhaps if I’d purchased directly through the Nectar site, I would have been treated like a true Nectar customer and granted the privilege of their trial claims. Purchasing here on Amazon, through the official Nectar store, turned out to be a mistake. The experience with this mattress has proven to be both a literal and figurative pain in the neck.