NutriBullet 32oz Ultra Personal Blender

Summary: Unit randomly stopped working at 6months. Plastic pieces on the drinking cup lid fell off into my smoothie, I swallowed one wondering why my drink was sharp, then chewed on one the following day (the day the unit who l wouldn't turn on). Im a healthy 36yr old woman, if case my smoothie drinking ability is questioned - not senile, not 5 years old. Nutribullet now drags me through a 'just give up process' when I requested a refund. Well guess what, I'm not giving up, no, I'm getting my refund. Update: After emailing answers twice, calling, I've now been requested to respond to the following. I can't help but wonder if this is a complaints box strategy designed to put people off seeking refunds or replacements for broken units? I've already sent images and answered questions over email and the phone. They can't issue a refund either, because I bought it via Amazon 🙄... suppose I'll just post this here instead. Email I was sent today: Thank you for your recent call. We’re so sorry you’ve encountered an issue with your NutriBullet and apologize for the inconvenience but we are here to help.  To asses the issue with your unit reply to this email, please submit pictures of the unit and answer the following questions. 1.           Photographs of the Power Base as follows:               -- nutribullet Power Base (front showing the logo);               -- nutribullet Power Base (back showing the vent holes);               -- nutribullet Power Base (back showing the label and warnings);           -- nutribullet  Power Base (looking from the top down into the unit showing the center  gear and liner); and           -- nutribullet Power Base (bottom of the unit showing bottom vents, feet and  engraving, stickers, and serial number) 2.           Photographs of the blades top and bottom; 3.           Photographs of the vessels (cups); and 4.          Any replacements of cups, blade or any other parts of the unit? 5.        Any prior issues? 6.        How often was the unit used? 7.        A complete explanation of what recipe you were following, and or what was being                blended, temperature of the ingredients, and time spent blending. 8.     Complete explanation of particles and any photographs that you may have depicting the incident. Previous review: Stopped working randomly at 6 months - worked yesterday, today it won't turn on. Hopefully they replace it or refund it. I'd prefer a refund and to downsize because of the reasons below... Love it for anything 20 ounces and up. There are no smaller cup capacities that fit this unit. Nutribullet makes a nice small 18oz cup for every model...but this one. Buy the model down, still 1200w, but more versatile. Can't make small quantities in it - just gets pushed up the sides into the cavity. Not able to blend icecream thickness stuff, just blends a cavity around the blade (eg smoothie bowl is a no)